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Managing Conflict and Understanding Differences | $549

Course Overview:

This two-day course has been designed to assist participants to:

  • Understand the dynamics of anger and the effect of the anger response on our ability to communicate in conflict situations
  • Describe the various styles people use to deal with conflicts
  • Increase awareness of your own conflict management style
  • Understand the dynamics present in a conflict situation
  • Learn the collaborative process of conflict resolution as an approach to managing conflicts
  • Practice the collaborative approach in related scenarios
  • Learn and practice the key communication skills to facilitate the collaborative process
  • Increase awareness of strengths and challenges in dealing effectively with conflict

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