Mental Health at Work-on the Front Lines

Course Overview

When working on the front line, it’s not always easy to navigate challenging behaviour from persons served or customers who may be experiencing a mental illness, including addiction.

Using the 4RS of Recognize, Respond, Refer, Reconnect, this workshop helps you:
– Develop effective communication skills to appropriately respond to public who may be experiencing a mental health problem
– Practice strategies to move through difficult conversations and identify next steps, using motivational interviewing
– Learn about resources in local community