This course is designed to provide students with the skills and knowledge to become effective service managers. Topics of discussion include, but are not limited to, delivery of service and designing service, that would meet the needs of customers to result in a return customer and build a client base of return customers.
HOSP-230 - Principles of Service Management
Minimum Credits: 3 Length: 45 hours Prerequisites: A minimum of C- (55%) in either ENGL 100 or COMC 101 or COMC 110. Super Host certificate. Delivery Method: On-campus Cost: $351.12 Course Outline: https://sps.cotr.bc.ca/Outlines/Course Outlines/HOSP230.pdf