Technology Support

To study at College of the Rockies, you will require a computer.

September 13, 2021 – Please note: Computer retailers are currently experiencing shortages and delays in shipments. Students entering College of the Rockies for the winter 2022 semester may want to shop early to avoid disappointment.

We all rely on technology everyday – and it is constantly evolving. Whether you need help connecting your laptop to the College network or have questions about your iPad or digital textbooks we can help. Email issues? – we handle that too. Contact our support department today!

As a College of the Rockies student, you will use a College Network Account to access the following:

  • College computers
  • Student portal (news, announcements, campus life activities, emergency procedures)
  • College of the Rockies – Online (our Distance/Online learning web site)
  • College email
  • Library Services (databases, electronic resources, e-books, streaming videos, etc.)
  • Office 365

New Students Login Instructions

All new students will need to set up their College Network Account.


Login From On Campus

  • Find a college lab computer that is available
  • Enter your User ID (Username) = 7 digit student number + prefix “c” in front (example: c1234567) and also your email address

Your College account is already setup and the first step is to reset your password. Your student number c9991111 is your username, but some resources will require you to include @cotr.bc.ca. Please follow the instructions below to successfully login and reset your password. Note that your Email Address is different from your username.

Username:  c9991111@cotr.bc.ca
Password: c9991111
Your email address is:  first initial  family name@cotr.bc.ca (check Outlook & add correct email address)

  • Enter your temporary password – 7 digit student number + prefix “c” in front. You will be prompted immediately to change your password. After this initial setup, you will use your User ID (Username) and your newly created password to log into your College Student Network accounts and your College email.
  • After this initial setup, you will use your User ID (Username) and your newly created password to log into your College Network services.

When picking a new password, choose one that has between 6 to 15 characters and includes both letters and numbers; do not use characters such as @ $ % *. We highly recommend you use the same password for all online systems at the College to simplify your access.


Login From Off Campus

If you are not at one of our campuses, you can set up your College Network Account on any computer by visiting the following page (note that you must be connected to the internet to use this page):

  • New Account Check http://www.cotr.bc.ca/cotrlogin

To get started simply enter your User ID (Username) = 7 digit student + prefix “c” in front (example: c1234567)

Your College account is already setup and the first step is to reset your password. Your student number c9991111 is your username, but some resources will require you to include @cotr.bc.ca. Please follow the instructions below to successfully login and reset your password. Note that your Email Address is different from your username.

Username:  c9991111@cotr.bc.ca
Password: c9991111
Your email address is:  first initial  family name@cotr.bc.ca (check Outlook & add correct email address)


Returning Students Login Instructions

 If you set up your College Network account during your previous semester, then you will use your User ID (example: c1234567) and your existing password. Note: Your COTROnline (Moodle) username and password is now the same as your College Network username and password.


College Network Account Assistance

If you have difficulties accessing your College Network Account, contact the Student Help Desk to activate your network account and email.

Provide the following information when you contact the Student Help Desk:

  • First and Last Name (please spell your last name)
  • Student Number (will be shown on your Registration receipt)
  • Information on how to contact you (example: email address or phone number)

The Student Help Desk will contact you when your account has been activated.