This course provides basic information for work at the front desk of the dental office. This course provides an overview of the common skills necessary to keep an office running smoothly when the regular receptionist is absent.
Course topics include patient communication with regards to the front desk, including face-to-face and telephone communications, appointment control and recall systems utilizing computer software; patient accounts, dental insurance and other financial duties of the receptionist or office manager, and, office organization and written communication. Students also create a cover letter and résumé to use in seeking employment, and review interview skills.